They will raise the issue with us on your behalf. ... "The problem was at its worst in 2012. Contacting them is the fastest way to fix a whole range of problems. School staff cannot get the work they need. The asset is reportedly valued in the region of £20 billion, almost double parent company BT’s market capitalisation of £10.6 billion. The Openreach Service Desk is the first point of contact if you are encountering a technical problem with an Openreach system. They can run some tests to work out what the problem is. My Dad passed away on the 31st December after only been diagnosed with Myeliad leukaemia in September 2018. Vulnerable people cannot order their food, nor phone family or services for help. Branches sorted. We use cookies to do things like offer live chat support and show you content we think you'll be interested in. BT pole disconnected, whole close out refuse lorry bumped into pole, Openreach disconnected it. Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. They both claimed to be from BT Openreach , claiming that there was a virus attack on my PC and they needed to help me fix the problem on my PC . Q36 I live in a rural location. BT should be miles ahead of competitors and it should be in a secure enough position where it would not have to consider the sale of a stake in Openreach. damaged underground cables (often caused by mechanical diggers in built-up areas), loose cables or cables dangling from telephone poles, damaged green cabinets or unattended cabinets with open doors, something unsafe at a site where we're working, damaged telephone poles (for example if they’re leaning at odd angles, or have fallen down). They confirmed that there was indeed a fault which would have caused exactly the problems my neighbour was facing. This is logged only internally. the CSP) appears to be heat damaged See photo, note that this is an image I found online - it is not mine but it's the same type. If you need help for other reasons, use the links below. Called BT - 90 minute wait, they said I would have to call Openreach. Our free Order and Fault Tracker tools provide you with the ability to view information about your orders and faults in real time without the need to call the Openreach Service Management Centre (SMC) Eiva will answer any questions you may have, help you to find the information you need or set up a chat with our customer services team if necessary. Internet connections are available through ADSL or BT Infinity branded fibre technology. From your mobile it’s 0800 800 150 or 0800 800 151 and this is chargeable. They often ask you for personal information, want access to your computer and in some cases, ask for your bank details. You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. Share price in the telco has fallen to 105.75 (at the time of writing), 45% down across 2020. Branches sorted. The quickest way to get in contact is to use our virtual assistant. If you need help for other reasons, use the links below. Openreach engineers don’t give customers a written report of the problem — or what action they took to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit. Alternatively you can call us on 0800 023 2023 (option 1). Q35 Who do I need to contact when I have a technical issue with an Openreach system? Please check this guide to make sure it’s ours first. Openreach Customer Test Services (CTS) provide a range of facilities for you to test your systems and networks when you are establishing or upgrading to consume Openreach Equivalence Management Platform (EMP) products. Hello, I had a call this morning from an Indian man saying he was from BT Openreach and they had detected very slow internet speeds which were fixable. If you want to know if … Cables, poles, cabinets and manholes are looked after by Openreach. The Phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, use 0800 023 2023. Please try after 15 minutes. Please talk to your phone or broadband provider if you: They have all your details and will work with us to organise any installation or repair work on your behalf. Contact Number for Openreach. want to order phone or broadband, or upgrade to fibre. We've all had calls from people claiming to work for BT, when it's actually a scam. If it's not a BT line or service, please report faults to your current service provider. Ask about fibre. I did. When to contact Openreach Report damage or a health and safety issue. Show reporter’s name Reported via iOS anonymously at 15:37, Thu 5 ... or Report anonymously No personal details will be stored, ... but doing so will allow you to more easily report problems, leave updates and manage your reports. Openreach then dispatched another engineer this one to investigate broadband. BT Mobile operates as a MVNO using the EE network. 90 minutes later a cherry picker arrived. Competitors want Openreach out as a condition of its £12.5bn mega-merger with mobile phone operator EE, When investiged by the Markets Authority, BT said it was not in competition but in this case issue, but a matter for Ofcom. BT Scam Calls. You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. My Dad passed away on the 31st December after only been diagnosed with Myeliad leukaemia in September 2018. Hi there I'm wondering if this site is live. BT needs to urgently repair. Details on how to identify and tell us about unsafe or damaged Openreach equipment are given below. According to reports in the Daily Telegraph, BT could reserve a slice of the Openreach business for the pension fund. Openreach excl LL to 7.2% more efficient than the upper decile (identical to Openreach incl LL).2 It follows that the way in which the technical problem caused by the zero number of leased lines for Openreach excl LL is resolved affects the magnitude of the … They will raise the issue with us on your behalf. I had the same problem: 0800 800 150 is no use if you don't have a BT landline. If you spot any unsafe or damaged equipment which you think belongs to Openreach, it’s important that you tell us about it. Reporting dangerous or hazardous damage you see in the street. No-one likes receiving unwanted calls, it’s intrusive and can be upsetting. If you're happy with the use of cookies by Openreach and selected partners, click OK. have a problem with your service, like a fault. I said that I had already purchased a security package and also that I no contract with BT openreach and told them to stop making phone calls to my number , said I would be contacting Sky about them – and they hung up . Customer Test Services. FIXED. Called BT - 90 minute wait, they said I would have to call Openreach. Contact Number for Openreach. The report suggests that offers of a potential sale of a stake in Openreach value it at £20bn, which is roughly double BT’s current market value and would certainly solve their funding problems. You have been temporarily locked out. Order and fault tracker homepage. @BTOpenreach Yet another attempt by scammers purporting to be from BT Openreach offering to help by taking over my PC and fixing my broadband problems. If BT Openreach need to be involved then it's to do with needing to fix faults on the line, and your Internet Service Provider will deal directly with them. To report any of the following, please call us on 0800 023 2023 (option 1): If the problem is with your own BT line or service it's worth trying our landline troubleshooter to test your line and run through some quick checks. I have tried everything by contacting bt/openreach regarding a openreach van parked in the sales car park on a new build housing estate, I'm the area sales manager who looks after the sites and makes sure that there are space for prospective buyers. Please talk to your phone or broadband provider if you: have a question about your bill. TalkTalk faces accusations in the High Court that it is months and millions of pounds in arrears to Openreach, the BT network unit on which its broadband service depends. Amazing, thank you so much Openreach. But after years of content distractions, a G.Fast farce and a woeful attempt to integrate EE into the group, it is increasingly becoming a necessity. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). The Phone Box number was a good starting point, but to report damaged BT Openreach infrastructure, use 0800 023 2023. Damage to our network. 10 minutes later he was on site. They can contacted on 0800 085 1287 or via e-mail Openreach.service.desk@openreach.co.uk. So another ticket was raised after 2 more calls to BT and some chasing. Report Choose your product and log in to our troubleshooter to report your problem. BT Openreach. damage to your property or personal injury. From reading other peoples experiences, I have heard of some issues with BT and BT Openreach with regards to a HR fault - mainly around: The 'standard' BT engineer is not usually equipped by BT with the necessary diagnostic kit to detect HR faults and their standard kit will read the line as fault free. Got through in 5 minutes, received a call back from an engineer within the hour. How do I report a fault to Openreach Go to solution I have FTTP and have just noticed today that the lid of the external fibre jointing box (i.e. Utility companies should call us on 0800 023 2023 (option 1 + option 1). Openreach Engineer no show and no update report as to why ? Just click on the icon in the bottom right corner of the screen to get started. Virgin Media, Richard Branson, BT Openreach My mom and dad have lived at the same address for 39 years and never had a problem with their phone number. We take these cases very seriously. She was sympathetic and said that she would report it as a telephone pole fault, not a subscriber fault, and give it top priority. Amazing, thank you so much Openreach. Cables, poles, cabinets and manholes are looked after by Openreach. This section provides you with information on Wholesale Line Rental 3 (WLR3) fault reporting and repair business processes for Public Switch Telephone Network (PSTN), Integrated Services Digital Network 2 (ISDN2) and ISDN30. Cause of the problem order their food, nor bt openreach report a problem family or services for help more calls to and. S ours first speeds etc call us on our damage, health and safety.... And this is chargeable problem and explain how to fix a whole range of problems if 's. We 'll give you the option to book an engineer visit 6pm he decided to. Internet, home phone and television service, when it 's actually a Scam phone family or services for.... In 5 minutes, received a call back from an engineer appointment September... 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